National Workshops

Over 160 people attended the Inclusive Approach to Service Delivery in Aged Care workshops recently conducted across Australia. Hosted by the Partners in Culturally Appropriate Care (PICAC) Alliance in collaboration with the Aged Care Quality and Safety Commission, the workshops attracted senior managers and leaders from residential, home care and CHSP services. The training included an introduction to the Centre for Cultural Diversity in Ageing Inclusive Service Standards and how these can support the implementation of the Aged Care Quality Standards. 

Bilingual Staff Directory

Delivering Individualised Care 

The Aged Care Quality and Safety Commission has designed an activity for aged care services to undertake aimed at improving staff awareness of the need to deliver care and services that are individualized and culturally safe. This is in line with improving outcomes for consumers and treating consumers with dignity and respect as expected within the Aged Care Quality Standards.  

Charter of Aged Care Rights Template for Signing

Aged Care Quality Standards - Multilingual Videos

The Aged Care Quality and Safety Commission has translated a short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video is available in 25 languages.

My Aged Care in 22 languages

My Aged Care has translated 18 flyers covering a range of information, such as Your pathway to accessing a Home Care Package and Steps to enter an aged care home, into 22 languages.

Building Culturally Inclusive Social Support Groups

The Eastern Sector Development Team have created a number of short films that share personal stories from consumers and staff, and provide advice and good practice in regards to diversity, inclusion, wellness and reablement. Using personal stories supports us in learning new and innovative ways to develop and deliver services that respond to the diverse experiences, interest and needs of consumers.  It allows us to connect with people and understand how and why inclusive person-centered approaches are necessary. 

Islam and Living in Australia 

Compass is a national website navigating elder abuse in Australia. Created by Elder Abuse Action Australia (EAAA), with funding from the Australian Government Attorney-General’s Department, Compass aims to create a national focus on elder abuse by raising awareness of this growing social issue, and simplify the process of connecting people to services and information tackling elder abuse.

The website includes information in 11 languages. 

Registrations are now open for the CALDWays 2020 Conference to be held on 28 & 29 May 2020 in Canberra. Hosted by Multicultural Communities Council of Illawarra, the conference aims to equip senior managers and team leaders with tools, tips and practical strategies to create genuinely inclusive and culturally intelligent care services.

A Taste of Harmony is an annual event that provides Australian workplaces with the opportunity to celebrate the diversity in their workforce. A Taste of Harmony will take place in the week of 16–27 March, 2020.

Victoria's largest multicultural celebration, Cultural Diversity Week will be held from         21 – 29 March 2020. Hosted by the Victorian Multicultural Commission the theme this year is ‘Curiosity. Conversation. Community.’ and includes a suite of activities and events across Victoria.